Games and tables
Our catalogue includes online slots, classic table games and live casino tables, alongside roulette and blackjack variations and less common formats.
PlayGrand Casino UK
Explore casino games, welcome offer, promotions, payments, account, mobile, safer gambling, faq, support, operator and eligibility.
Our casino includes slots and live casino games. Create an account to explore our games and the welcome package for eligible new UK customers.
Claim your welcome bonusOur games and live casino
Providers and practice play
Our named providers include NetEnt, Microgaming, Play’n GO, Evolution, Big Time Gaming, Red Tiger, Pragmatic Play and Blueprint Gaming. Some games can be launched in practice mode to explore their features and flow without using real money.
Our welcome offer and free spins
Qualifying for the package
Our welcome offer has a minimum qualifying deposit of £10. To activate the promotion, make a qualifying deposit using an eligible method and activate the promo. Some e-wallets or other payment types may not qualify for bonuses, so the method you use affects eligibility.
First deposit
For new UK customers, our welcome package spans several deposits, starting with a 100 % bonus on the first deposit up to the displayed limit and free spins on a featured slot.
Second and third deposits
The second deposit stage includes a match bonus and an extra spin package. The third deposit stage is the final welcome stage, with a match bonus and more free spins. Each stage has its own percentage, maximum bonus amount and number of spins. Our exact bonus caps, spin counts and eligible games may change over time.
Using the spins
Our credited promotional spins become available automatically when you open the promoted slot, and the stake per spin is fixed by the bonus rules. Winnings from our welcome spins enter a bonus balance, subject to the offer's wagering requirements. The spins must be used within a set period after being credited, while later bonus stages apply only to deposits made within a certain number of days from registration.
Wagering and expiry
Our welcome offer has a wagering requirement on the bonus funds as well as free-spin winnings, with an offer-specific multiplier and game contributions. Only certain slots contribute 100 % towards wagering. Other games count less or do not count at all. A maximum bet size applies while our welcome bonus is active. Eligible games and a cap on how much you can win from the bonus and spins also apply, with exact conditions subject to change for UK players.
Our bonus funds and free spin winnings have an expiry time. When the wagering time limit expires, unused bonus funds and associated winnings may be forfeited. In your account, bonuses and real money are separated in the balance, including while wagering is active. Our wagering tracker shows how much remains to clear before the bonus balance can convert to withdrawable cash.
Our other promotions
Our time-limited promotions have included these offers.
Casino play and selected slots
Examples include a £10 Free Bet After £15 Casino Play offer and 40 Free Spins on Selected Slots each week.
Live casino and match offer
Other examples include a 50% extra bonus up to £150 on live casino stakes and a 100% match bonus up to £80 with 30 free spins.
Our rotating promotions can also include reload bonuses, occasional free spins and offers tied to particular slots or providers. We may change, replace, add, or cancel bonus terms and parts of our welcome package at any time.
Get reload bonusOur deposits and withdrawals
Deposits
Our UK payment options include debit cards, popular e-wallets and some alternative payment options.
Debit cards. Our debit-card deposits are instant.
E-wallets. Our e-wallet deposits are instant.
Other methods. Deposits through other methods are instant or near-instant.
Credit card gambling is prohibited for UK consumers, and we adhere to that ban.
Withdrawals
Once your account is verified, you can request a cashout using the same or an approved method, and we process it within our standard time frames. Processing times depend on the method, with digital wallets usually handled faster and card and bank transfers potentially taking longer to complete after approval.
Debit cards. Debit-card withdrawals are typically processed within 24 hours, with bank times varying.
E-wallets. E-wallet withdrawals are often processed the same day, with funds faster to arrive.
Other methods. Withdrawal processing depends on the provider and verification.
Bank transfers. Used mainly for cashing out, our bank transfers can take longer to process than instant methods.
Our account registration
Account details
To register with us, choose a username, set a strong password and enter your email address. We require your full name, date of birth and UK address. Only users legally old enough to gamble in the UK can join.
Contact and preferences
Our registration steps include your mobile number and preferred currency. Marketing messages are optional, while registration includes agreement with the terms and privacy policy.
Verification
After you confirm registration, our verification email provides a link to complete email verification and log back in. The welcome offer is triggered only by your first real money deposit. When we request document verification before a deposit, you can upload ID and proof of address through the secure upload section. After approval, we send a notification and provide access to deposits and withdrawals.
Our mobile casino
Our responsive mobile layout adapts the lobby, cashier and account tools to smaller screens. Our platform supports modern smartphones and tablets with full functionality without requiring a separate app.
Play on mobileOur safer gambling tools
Limits
With our account controls, you can set deposit limits, loss limits, take time-outs or self-exclude. For a deposit limit, choose an amount and one of our daily, weekly, monthly timeframes. A request to increase that limit takes effect only after a cooling-off period. We do not force you to set a limit at registration.
Breaks and reality checks
Our reality-check pop-ups show time spent playing and offer the option to log out or continue. Time-out options allow short breaks from the account. Our self-exclusion tools support longer-term breaks, typically at least six months.
Further support
We provide links to external support organisations and self-assessment resources. Our tools can help you set limits and take breaks, but they do not remove the underlying risks.
Frequently asked questions
What is the minimum deposit for the welcome offer?
The minimum qualifying deposit is £10 using an eligible payment method. Some e-wallets or other payment types may not qualify for bonuses.
How does the welcome package work?
The welcome package spans several deposits, starting with a 100 % bonus on the first deposit up to the displayed limit plus free spins on a featured slot. The second and third deposit stages include a match bonus and more spins.
Are there wagering requirements?
Yes. Wagering requirements apply to bonus funds and free-spin winnings. Only certain slots contribute 100 %. A maximum bet applies while the bonus is active, and bonus funds and free-spin winnings have an expiry time.
Which payment methods can I use?
You can use debit cards, popular e-wallets and some alternative payment options. Credit cards are banned for UK gambling.
How long do withdrawals take?
Once your account is verified, debit-card withdrawals are typically processed within 24 hours and e-wallet withdrawals are often processed the same day. Bank transfers can take longer, and bank times vary.
Can I cancel a pending withdrawal?
If you return to our cashier, we may prompt you to consider cancelling a pending withdrawal.
What do I need to register?
Registration requires a username, password, email address, full name, date of birth, UK address, mobile number and preferred currency. You must be legally old enough to gamble in the UK.
Do you have a mobile app?
Our responsive mobile site works on modern smartphones and tablets without requiring a separate app.
How do I complain if I am not satisfied?
We provide internal complaints procedures and access to an independent ADR if you remain dissatisfied.
Our support
Our support is available 24/7, primarily via live chat and email. You can write to [email protected]. Our listed contact phone number is +442083547962.
Log in to your accountOperator and eligibility
Operator
White Hat Gaming Limited operates our service for players in Great Britain.
Licence
Licensed and regulated by the UK Gambling Commission (account number 52894).
Who can play
Only users legally old enough to gamble in the UK can join, and we verify age and identity.